Roblox verifications sent to an email address could arrive in the junk and spam folder. Here, we have explained how to fix Roblox Verification Not Working.
Roblox emails could land in your junk and spam folders. Check these folders and ensure that the 2 step verification has not been sent.
If you can’t see the mail, it could be that it hasn’t arrived yet. Wait for at least 5 minutes. After this, recheck your inbox, junk and spam folders.
If you can’t still find the mail, try resending the code by simply clicking on Resend Code. If you fail to receive the 2-step verification code after following the steps, you should consider contacting Roblox support for help.
The Roblox support can be contacted via a form. With this form, you can report the 2-step verification not working.
The Roblox 2-step verification code can be received on a mobile phone and PC using an email address or the authenticator app.
Below, we have discussed explicitly the process required to fix Roblox Verification Not Working.
How to Fix Roblox Verification Not Working
Check junk and spam folders
Firstly, check your mail junk and spam folders. Very often, the Roblox 2-step verification code gets sent to those folders.
You won’t get a notification when you receive emails inside the folders. This is why you should check whether the email containing the code has landed there.
Resend the code
If, after a 5 minutes wait, you can still not receive the 2-step verification code, then you should resend the code. To resend, under the Trust this device for 30 days option, located and click on Resend Code. This resent code is expected to arrive at your email address in 5 minutes or less.
Check the inbox, junk and spam folders. It could land anywhere out of the three. The primary reason for resending the code is that it didn’t arrive on the first trial.
Suppose you have received the code; type or copy and paste it into the Enter 6-digit Code field. Afterwards, click on Verify to complete the process.
However, if the problem persists and you cannot find it, you contact Roblox support for help. You can get support by filling out the Roblox contact form.
While on the form, you will be required to submit your contact information, including your Roblox username, first name and the email address you used with them.
You are also required to explain the issue you are experiencing. In your case, choose the device you’re having the problem with and select the help category. Next, choose the Account Hacked or Can’t Log in option and 2-Step verification.
In the latter part of the form, you need to explain that you didn’t receive the mail to your inbox, junk and spam folders. Click on Submit to send your complaint to the support team.
A simple format you can use is:
Hi Roblox support team. I haven’t received the 2-step verification code to my inbox, junk and spam folders after some trials. Kindly fix this.
After submitting the form, you will receive instructions to help resolve the issue through your email address.
The 2-step verification feature is used by many websites, including Roblox, to prevent illegal access to an account. Even if an intruder has your password, they can’t have access without the pin sent to your email address or the authenticator app.
To improve the security of your Roblox account, enable the 2-step verification feature. You can do this by going to Settings and then to Security. Click on 2 Step Verification and help the Email codes to confirm your identity option.
However, be careful not to reveal your password to anyone.
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